Shipping policy
STANDARD UK DELIVERY CHARGES
| Orders Under £25.00 | £3.96 inc Vat |
|---|---|
| Orders £25 and over | FREE STANDARD DELIVERY |
| Guaranteed Next Working Day (Monday-Friday) - Ordered by 2pm | £12.00 |
| Long fluorescent tubes | £12.00 |
| Saturday Delivery | Please Call 0800 131 3003 |
| Tracked Europe to Web Customer | £40.00 |
|---|---|
| Tracked Rest of The World | £65.00 |
Delivery Options
Please note, lamps are fragile in nature. High value items and some products, such as tubes, can only be delivered by courier, to reduce risk of damage in transit. Simply select your preferred delivery service during the checkout process. For your convenience we offer the following services:
Standard Delivery Terms
We are able to ship items by post to most destinations in the UK, using our standard UK Royal Mail delivery service, this normally takes 24 - 48 hours but we like to advise that it can take up to 5 working days. Limited to a max of 2kgs in weight. For items not received by post we would allow 10 working days before issuing replacements. Royal Mails standard terms for missing parcels is 15 working days.
Our order confirmation will show you the address you have requested the delivery to be made to. Please check and advise immediately if there are any errors in the address. We process your order within 15-30 minutes of the order being placed on our website. Overnight orders are processed within 5 minutes.
Certain items, such as fluorescent tubes can only be transported by courier due to the length and delicate nature of the product. Items delivered by courier require a signature on delivery. Please ensure that someone will be available between 08:30 and 17.30 Monday to Friday at the designated address to accept the parcel.
If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to make alternative arrangements. They may re attempt delivery same or next day and also re-card. If no contact is made within 3 days the order will be returned to us and a re-delivery charge will be levied to cover our re-delivery costs.
Next Day
If you place your order before 2pm Monday - Friday we can deliver next business working day to most UK Main Land destinations. Please select the method at the checkout stage. Please note our carriers deliver between 08.30 and 17.30 Monday to Friday and will require a signature upon delivery. We cannot leave the goods at your address without a signature. Saturday delivery options are available at extra cost (see website). Please call the sales office to arrange a Saturday delivery.
Saturday Delivery
Our Saturday delivery is for a single carton delivered during a Saturday. Please call 0800 131 3003 to arrange delivery
Same day courier
For urgent deliveries that you need straight away; located 20 miles north of London we can deliver to most parts of the UK within hours. Contact us directly for a price on 01462 490066 or email Websales@lampco.co.uk.
Same day collection
Collect your urgently required items from our trade counter between 08:30 and 17:00 Hours Monday to Friday.
Europe & International
We now have a facility to send small, suitable, airmail packages to Europe and the USA costs are shown at the checkout. For long Fluorescent Tubes or larger order please contact our Web Team for information. For other destinations please contact us for a price, which will be quoted according to weight and dimensions of the goods required, as well as the final destination and service required. For overseas orders placed without the correct carriage option selected we will contact you confirming the correct charges. All goods shipped by Air Mail are at the Purchasers risk with no liability to The Lamp Company
For more information please contact us directly on +44 (0)1462 490066 or email us at Websales@lampco.co.uk
For tracked/courier service please contact us with your requirements to enable us to quote the freight charges accordingly.
If your order is international and the postage charge on our site is not sufficient we will contact you within office hours to discuss other forms of shipping.
Stock Levels
We endeavour to keep our shelves full. However, occasionally demand outstrips our supply. In these instances, we shall inform you and if there is an excessive delay (28 days), we will give you the option of receiving a full refund or accepting alternative products (if applicable).